📝 The Transcripts tab

The "transcripts" tab shows the user about the current interview.

The Summary table

The Sessions summary table on the left side of the screen shows all the sessions (”transcripts”) for each of the current interview.

Initially, it should be sorted in reverse order of End Time, and the top row should be highlighted.

Sometimes, when you send a new interview link to your respondents, you may see some 'empty transcripts' on the summary table, mostly on the first days the link was sent. This means that the app will record a session, but there won’t be anything in the transcript.

Don’t panic, this is completely normal! This is just how respondents tend to behave with online interviews: the app records a session as soon as someone clicks the link, and they don’t even need to ‘click to start the interview'. So, it’s normal to have quite a few empty sessions at the start since people often click to check it out and then come back later to complete it.

This is a way for the app to be transparent and record each and every interaction your respondents had with the interview.

If you want, you can delete these empty sessions just by selecting the transcripts and clicking on the ‘Delete Selected’ button.